top of page

Privacy Policy

Last Updated: 29 August 2025

​

Reboot (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and lawful manner. This Privacy Policy explains how we collect, use, store, and share your personal data when you engage with our website, digital platforms, programs, and services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union.

 

1. Who We Are

Reboot is a global non-profit community supporting retired and retiring athletes as they transition beyond sport. Our mission is to provide structure, support, and connection through our 12-month transformation journey.

 

2. What Information We Collect

We may collect the following types of personal information when you visit our website or participate in our programs:

  • Identity data: Name, surname, date of birth, nationality.
     

  • Contact details: Email address, phone number, postal address.
     

  • Professional/sporting background: Sport, career history, retirement status.
     

  • Program participation data: Enneagram results, forum participation records, coaching session notes (kept confidential).
     

  • Technical data: IP address, browser type, device information, website usage.
     

  • Communication data: Emails, messages, or surveys you complete.
     

We do not collect sensitive data (e.g. health or financial details) unless it is voluntarily shared for participation purposes, and only with your explicit consent.

 

3. How We Use Your Information

We use your information to:

  • Provide access to Reboot programs, forums, and coaching.
     

  • Manage your membership and participation.
     

  • Communicate with you regarding updates, events, or resources.
     

  • Improve our website, platforms, and member experience.
     

  • Maintain confidentiality and security in forums and coaching sessions.
     

  • Meet legal and regulatory requirements.
     

We will never sell your data to third parties.

 

4. Legal Basis for Processing

We process personal data based on:

  • Consent (when you opt in to newsletters or assessments).
     

  • Contractual necessity (to deliver our programs and services).
     

  • Legitimate interest (to operate and improve Reboot for the benefit of members).
     

  • Legal obligations (where required by law).
     

 

5. Sharing of Information

Your personal information may only be shared with:

  • Trained Reboot moderators, coaches, or administrators (on a strict need-to-know basis).
     

  • Technology providers who securely host our website, learning platform, or communications.
     

  • Funders or partners (in anonymised, aggregated reports only).
     

  • Authorities or regulators where required by law.
     

All third parties must comply with strict data protection requirements.

 

6. Data Storage & Security

  • Your data is stored on secure servers and cloud platforms with appropriate encryption and access controls.
     

  • Confidential forum discussions and coaching notes are never made public.
     

  • Data is retained only for 2 years for program delivery, reporting, or legal requirements.
     

 

7. Your Rights

Under POPIA and GDPR, you have the right to:

  • Access the personal data we hold about you.
     

  • Request correction or updating of your details.
     

  • Request deletion of your data (“right to be forgotten”).
     

  • Restrict or object to certain processing.
     

  • Withdraw consent at any time (where consent was required).
     

  • Lodge a complaint with the Information Regulator (South Africa) or relevant Data Protection Authority (EU/UK).
     

 

8. International Transfers

As a global community, your data may be transferred outside your country of residence. We ensure that such transfers comply with applicable laws and that safeguards are in place (such as Standard Contractual Clauses under GDPR).

 

9. Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Improve site functionality.
     

  • Analyse traffic and engagement.
     

  • Personalise content.
     

You can control or disable cookies via your browser settings.

 

10. Contact Us

For any privacy-related queries, requests, or concerns, please contact:

Reboot Data Protection Officer
hello@reboot.coach
www.rebootforlife.io

117 Hatfield street, Cape Town, 8001, ZA

​

bottom of page